Reference

What You Agree to When You Use ok1111

These terms set out the rules that govern your account, your deposits via bKash, Nagad or Rocket, and your access to the lobby — access which depends on your local law and eligible region.

Applies to all account holdersCovers bKash, Nagad, Rocket wallet useJurisdiction-dependent accessSubject to periodic updatesContact support for clarification
ok1111 What You Agree to When You Use ok1111
TERMS CONTACT

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe a transaction or account action does not match what is written here, contact our support team directly. We keep a dedicated path for terms-related queries so your question reaches the right person without being queued behind general account issues.

Live Chat Open the chat window from your account dashboard. A support agent will respond and can walk you through any clause or account action covered by these terms.
Email Support Send a detailed message to our support address. Include your account ID and the specific clause or transaction you are querying so we can respond accurately.
Help Centre The Help Centre holds plain-language explanations of the most-queried terms sections, including wallet rules for bKash, Nagad and Rocket account linking.
HOW WE OPERATE

Account Security and Your Rights Under These Terms

These terms are not just legal cover — they define real obligations we hold toward your account. Here is how we act on the four areas that matter most to you as an account holder.

Account Verification

Before any withdrawal is processed, we verify that the wallet name on your bKash, Nagad or Rocket account matches the name registered on your ok1111 account. This step protects you from unauthorised withdrawals.

Transaction Records

Every deposit and withdrawal is logged against your account with a timestamp. If you dispute a transaction, we pull that record and compare it against the payment rail confirmation from bKash, Nagad or Rocket.

Terms Update Notice

When we update these terms materially, we place a notice on the account dashboard before the change takes effect. You will see it the next time you log in, not after the fact.

Requesting Account Changes

To update your registered wallet number or request account closure, contact support via live chat or email. We process wallet-change requests after re-verification to prevent unauthorised access.

Common Questions About These Terms

These are the questions we receive most often about how our terms work in practice. If yours is not here, contact support directly.

Eligibility depends on local law in your specific region. These terms set our rules, but whether you can legally hold an account is determined by the law that applies to you.

No. These terms require that the wallet you use for deposits and withdrawals is registered in your own name. Using a third-party wallet may result in your account being suspended.

Contact support with your account ID and the transaction date. We retrieve the Rocket transfer record and compare it with your account log to trace where the payment stopped.

A notice appears on your account dashboard the next time you log in after a material change. The updated terms are also published on this page with no delay.

These terms do not permit balance transfers between accounts. Your wallet balance is personal and can only be withdrawn to the verified bKash, Nagad or Rocket account linked to your profile.

Reach out to support via live chat or email. After identity re-verification, we process the closure and confirm that any remaining wallet balance has been returned to your registered payment method.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.